FAQs ABOUT ADRIANNA GLUCK PURCHASES
DO YOU MAKE CUSTOM JEWELRY/ WALL HANGINGS/ SEWN GOODS?
Yes! If you have your own design in mind or even just a few ideas, contact me and we can discuss how to help your creations come to life! With even a few ideas, I can draw out some designs and together we can try and create your vision!
UH OH, CAN YOU REPAIR MY ADRIANNA GLUCK JEWELRY OR WALL HANGING?
As most of my pieces are unique, I will try my best to replicate them but they will not be identical. If you lose a part, I may not be able to replace it.
Polymer clay pieces should be treated kindly. While polymer clay can be flexible and does bend slightly, it can break if put under too much pressure. It can also be scratched by sharp objects so please keep that in mind when wearing and handling your piece. All pieces are handmade and unique/ small batch, so if one breaks I will try to replicate it but there will be differences!
Ceramic stoneware pieces are fragile. There is potential for breakage if dropped. Each piece is unique and handmade by a local SF Bay Area maker, so unfortunately if one breaks I will not be able to replicate it or replace it.
Gold plated metal is another metal (ie. brass) or gold alloy covered with a thin layer of gold. To help maintain gold plated metal, wipe it down gently to remove any of your body's oils, remove prior to bathing, avoid chlorine and avoid moisture. These conditions may tarnish, or discolor, the metal more quickly.
Repairs can be made on damaged items caused by production defects, but not on items damaged due to mishandling or misuse. For general repairs and inquiries, please contact me by filling out the form on the contact page.
Repair and shipping fees may apply.
SHUCKS, A PIECE I LIKE IS LISTED AS A SOLD OUT STYLE!
Bummer, sorry about that. Unfortunately, if you see a Sold Out Style that you like, it probably isn't coming back. Most of my pieces are unique, though some are small batch and something similar may come back. Make sure to keep checking my website and Instagram for new products!
WHAT DOES BRICK + MORTAR MEAN?
Most of my pieces are sold directly by me from my website or at markets, but some are for sale at Brick + Mortar shops. Click on Brick + Mortar to find locations where you can shop my pieces in person.
I want you to love your Adrianna Gluck purchase, so returns of jewelry items or wall hangings only are accepted as long as the item is in its original condition. Unfortunately, there are no returns on sewn goods.
For returns, please contact me within 7 days of receiving item with a reason for your return. Ship item back within 14 days of receiving item.
A full refund is given (cost of item plus tax) when item is received (in it's original condition only) minus the return shipping cost.
If item is not returned in its original condition, buyer is responsible for payment in full (both cost of item and tax).
I ship within the U.S. using USPS first class mail with tracking. USPS first class shipping is $5.00 for orders under 4 oz., $10.00 for orders between 4.1 and 10 oz., $15.00 for orders between 10.1 and 15 oz. and $20.00 for orders 15.1 oz. and up.
Shipping should take up to 4 business days to deliver within the continental U.S. For faster shipping options, please contact me to inquire. Additional fees may apply. I also offer curbside pickup for those interested. Simply contact me once you receive confirmation that your order is ready so we can coordinate a date!
Non-custom orders ship within 2-3 days from the time payment is received.
Custom/altered items ship within 7-10 days from the time payment is received.
Alaska and Hawaii take up to 4 days and Puerto Rico may take up to 10 days.
Please contact me if outside the U.S. and interested in purchasing.
Unfortunately, I cannot offer refunds for items lost due to the USPS.